--- title: Checking In and Completing Visits description: Learn how to manage visits in the OneCare mobile app. Complete tasks, review care notes, record incidents, and check out after each shift. Learn step-by-step how to check in and complete visits efficiently, ensuring accurate records and smooth workflows. --- [Skip to content](https://knowledgebase.onecareplatform.co.uk/checking-in-and-completing-visits#main-content) English - United Kingdom Show submenu for translations [![Logo](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/Logo.png?width=350&height=73&name=Logo.png)](https://onecareplatform.co.uk/) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United Kingdom Show submenu for translations - [Contact us](mailto:support@onecareplatform.co.uk) [Contact us](mailto:support@onecareplatform.co.uk) How can we help you? - There are no suggestions because the search field is empty. 1. [OneCare Platform](https://knowledgebase.onecareplatform.co.uk/?hsLang=en-gb) 2. [Mobile](https://knowledgebase.onecareplatform.co.uk/mobile?hsLang=en-gb) # Checking In and Completing Visits ## Here is a full guide on how to check in and out of visits on the OneCare Mobile : 1\. When logged into the mobile app, each shift is displayed as a **visit card**. ![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Aug-14-2025-03-36-53-9145-PM.png?width=199&height=394&name=image-png-Aug-14-2025-03-36-53-9145-PM.png) 2\. Once you check into a visit using the **Check In** button, four main tabs will appear: **Tasks**, **Support Plan**, **Previous Care Notes**, and **Care Notes**. ![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Aug-14-2025-03-39-44-7507-PM.png?width=228&height=453&name=image-png-Aug-14-2025-03-39-44-7507-PM.png) 3. **Tasks** – This includes both care tasks and medication tasks. - Tick the checkbox next to a task or medication once completed. - Ad-hoc tasks can be added via the **Ad-hoc** dropdown. ![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Aug-14-2025-03-08-41-4419-PM.png?width=218&height=369&name=image-png-Aug-14-2025-03-08-41-4419-PM.png) - For medications, tasks must either be completed or have a rejection reason. - PRN medications can be added via the dropdown, and body maps can be attached if required. ![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Aug-14-2025-03-09-30-7789-PM.png?width=179&height=303&name=image-png-Aug-14-2025-03-09-30-7789-PM.png) - Click **Submit** to save changes. The tick icon next to the tab will darken once saved. Changes can still be edited after saving.  ![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Aug-14-2025-03-59-38-0730-PM.png?width=172&height=43&name=image-png-Aug-14-2025-03-59-38-0730-PM.png) 4\. **Support Plan** – This is the section that shows all the Details , About Me , PEEP , Medication history  , Routines , Risk management , Care Circle and Qualifications needed for caring for the person  ![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Aug-14-2025-03-49-09-7129-PM.png?width=271&height=411&name=image-png-Aug-14-2025-03-49-09-7129-PM.png)   5\.**Previous Care Notes** – Displays all care notes from the client’s previous visits, from the current day up to one month prior to the visit date. 6\. **Care Notes** – Used for recording notes specific to the current visit. - You can raise concerns or incidents by selecting **Yes** under “Any concerns about visit” and entering the concern details and type. - Images and body maps can also be attached here. ![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Aug-14-2025-03-16-24-5224-PM.png?width=309&height=377&name=image-png-Aug-14-2025-03-16-24-5224-PM.png)   7\. Once all tabs have been completed and the visit is ready to end, click **Submit Report & Checkout** from the visit’s home page   - [Getting started](https://knowledgebase.onecareplatform.co.uk/getting-started?hsLang=en-gb) - [People](https://knowledgebase.onecareplatform.co.uk/people?hsLang=en-gb) - [Staff](https://knowledgebase.onecareplatform.co.uk/staff?hsLang=en-gb) - [Rota](https://knowledgebase.onecareplatform.co.uk/rota?hsLang=en-gb) - [Houses](https://knowledgebase.onecareplatform.co.uk/houses?hsLang=en-gb) - [Finance](https://knowledgebase.onecareplatform.co.uk/finance?hsLang=en-gb) - [FAQs](https://knowledgebase.onecareplatform.co.uk/faqs?hsLang=en-gb) - [Settings](https://knowledgebase.onecareplatform.co.uk/settings?hsLang=en-gb) - [Dashboard](https://knowledgebase.onecareplatform.co.uk/dashboard?hsLang=en-gb) - [Mobile](https://knowledgebase.onecareplatform.co.uk/mobile?hsLang=en-gb) - [Release Notes](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb#main-content) - [Web Release Notes](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb#web-release-notes) - [Mobile App Release Notes](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb#mobile-app-release-notes) - Home - Products - Pricing - Blog - Company [![OneCarePlatform\_Upscaled](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/OneCarePlatform_Upscaled.jpg?width=334&height=75&name=OneCarePlatform_Upscaled.jpg "OneCarePlatform_Upscaled")](http://Nomiahq.com) Office 3B, The Hub, Business Park, Farnborough, GU14 7JP Copyright © 2025, OneCare platform t/a Eunomia Systems Ltd