--- title: OneCare Platform description: OneCare Platform --- [Skip to content](https://knowledgebase.onecareplatform.co.uk#main-content) English - United Kingdom Show submenu for translations [![Logo](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/Logo.png?width=350&height=73&name=Logo.png)](https://onecareplatform.co.uk/) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United Kingdom Show submenu for translations - [Contact us](mailto:support@onecareplatform.co.uk) [Contact us](mailto:support@onecareplatform.co.uk) How can we help you? - There are no suggestions because the search field is empty. ### [Getting started](https://knowledgebase.onecareplatform.co.uk/getting-started?hsLang=en-gb) - [Adding Branches and Areas](https://knowledgebase.onecareplatform.co.uk/adding-branches-and-areas?hsLang=en-gb) - [Getting Started with Your Account](https://knowledgebase.onecareplatform.co.uk/initial-account-setup-steps?hsLang=en-gb) - [Adding Paygrades](https://knowledgebase.onecareplatform.co.uk/adding-paygrades-?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/getting-started?hsLang=en-gb) ### [People](https://knowledgebase.onecareplatform.co.uk/people?hsLang=en-gb) - [Onboarding People into OneCare Platform](https://knowledgebase.onecareplatform.co.uk/onboard-people-into-onecare-platform?hsLang=en-gb) - [How to Add Compliance Visit for a Person?](https://knowledgebase.onecareplatform.co.uk/how-to-add-compliance-visit-for-a-person?hsLang=en-gb) - [How to View/Download Care and Support Plan](https://knowledgebase.onecareplatform.co.uk/how-to-download-a-support-plan?hsLang=en-gb) - [How to download Hospital Passport](https://knowledgebase.onecareplatform.co.uk/how-to-download-hospital-passport?hsLang=en-gb) - [How to provide access to the family portal?](https://knowledgebase.onecareplatform.co.uk/how-to-access-family-portal?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/people?hsLang=en-gb) ### [![](https://knowledgebase.onecareplatform.co.uk/hubfs/user-nurse-solid-full%20(2).png) Staff](https://knowledgebase.onecareplatform.co.uk/staff?hsLang=en-gb) - [Onboarding New Staff on the OneCare Platform](https://knowledgebase.onecareplatform.co.uk/how-to-onboard-staff-on-the-onecare-platform-?hsLang=en-gb) - [How to Read Policies and Procedures from OneCare Platform?](https://knowledgebase.onecareplatform.co.uk/how-to-read-policies-and-procedures-from-onecare-platform?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/staff?hsLang=en-gb) ### [Rota](https://knowledgebase.onecareplatform.co.uk/rota?hsLang=en-gb) - [How To Add Staff Availability](https://knowledgebase.onecareplatform.co.uk/how-to-add-availability-to-staff-member?hsLang=en-gb) - [How to Assign and Publish Visits from the Rota](https://knowledgebase.onecareplatform.co.uk/how-to-publish-visits-from-the-rota-on-the-onecare-platform?hsLang=en-gb) - [Adding Medication to a Visit](https://knowledgebase.onecareplatform.co.uk/adding-medication-to-a-visit-?hsLang=en-gb) - [How to Add an Ad-Hoc Visit](https://knowledgebase.onecareplatform.co.uk/how-to-add-an-ad-hoc-visit-?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/rota?hsLang=en-gb) ### [Houses](https://knowledgebase.onecareplatform.co.uk/houses?hsLang=en-gb) - [Creating a House with Residents on OneCare Platform](https://knowledgebase.onecareplatform.co.uk/creating-a-house-with-residents-onecare-?hsLang=en-gb) - [How to Add Shifts in the House?](https://knowledgebase.onecareplatform.co.uk/how-to-add-shifts-in-the-house?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/houses?hsLang=en-gb) ### [Finance](https://knowledgebase.onecareplatform.co.uk/finance?hsLang=en-gb) - [Adding Charge Rates](https://knowledgebase.onecareplatform.co.uk/adding-charge-rates-?hsLang=en-gb) - [Adding Billpayers](https://knowledgebase.onecareplatform.co.uk/adding-billpayers-?hsLang=en-gb) - [Adding Wages for Staff](https://knowledgebase.onecareplatform.co.uk/adding-wages-for-staff?hsLang=en-gb) - [How to Add Bank Details on Invoices](https://knowledgebase.onecareplatform.co.uk/how-to-add-bank-details-on-invoices?hsLang=en-gb) - [How to Add Bank and Other Holidays](https://knowledgebase.onecareplatform.co.uk/how-to-add-bank-and-other-holidays?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/finance?hsLang=en-gb) ### [FAQs](https://knowledgebase.onecareplatform.co.uk/faqs?hsLang=en-gb) - [How do I Add Weekend Rates for Charges and Wages?](https://knowledgebase.onecareplatform.co.uk/adding-weekend-rates-for-charges-and-wages?hsLang=en-gb) - [How do I Edit/End Care Service Agreements (CSAs)?](https://knowledgebase.onecareplatform.co.uk/what-question-is-your-article-answering-2?hsLang=en-gb) - [How Do I Export Visit Management Data?](https://knowledgebase.onecareplatform.co.uk/how-do-i-download-care-notes-?hsLang=en-gb) - [How do I Edit Mileage Rates in Pay Grades ?](https://knowledgebase.onecareplatform.co.uk/how-to-edit-mileage-rates-in-pay-grades?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/faqs?hsLang=en-gb) ### [Settings](https://knowledgebase.onecareplatform.co.uk/settings?hsLang=en-gb) - [Setting Up Geofencing Rules on the OneCare Platform](https://knowledgebase.onecareplatform.co.uk/setting-up-geofencing-rules-on-the-onecare-platform?hsLang=en-gb) - [How to Add Policies and Procedures](https://knowledgebase.onecareplatform.co.uk/how-to-add-policies-and-procedures?hsLang=en-gb) - [Adding Client Absence Reason tag](https://knowledgebase.onecareplatform.co.uk/adding-client-absence-reason-tag?hsLang=en-gb) - [How to reset MFA settings of user?](https://knowledgebase.onecareplatform.co.uk/how-to-reset-mfa-settings-of-user?hsLang=en-gb) - [Adding Staff Absence Reason tag](https://knowledgebase.onecareplatform.co.uk/adding-staff-absence-reason-tag?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/settings?hsLang=en-gb) ### [Mobile](https://knowledgebase.onecareplatform.co.uk/mobile?hsLang=en-gb) - [Checking In and Completing Visits](https://knowledgebase.onecareplatform.co.uk/checking-in-and-completing-visits?hsLang=en-gb) - [How to read policies and procedures from OneCare App](https://knowledgebase.onecareplatform.co.uk/how-to-read-policies-and-procedures-from-onecare-app?hsLang=en-gb) - [How to use Messaging Features in the Mobile App](https://knowledgebase.onecareplatform.co.uk/how-to-use-messaging-features-in-the-mobile-app?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/mobile?hsLang=en-gb) ### [Release Notes New features, improvements, bug fixes, or performance enhancements.](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb) - [Release 17.1.26](https://knowledgebase.onecareplatform.co.uk/release-17.1.26?hsLang=en-gb) - [Release 10.1.26](https://knowledgebase.onecareplatform.co.uk/release-10.1.266?hsLang=en-gb) - [Release 9.1.26](https://knowledgebase.onecareplatform.co.uk/release-9.1.26?hsLang=en-gb) - [Release 8.1.26](https://knowledgebase.onecareplatform.co.uk/release-8.1.26?hsLang=en-gb) - [Release 5.2.26](https://knowledgebase.onecareplatform.co.uk/release-5.2.26?hsLang=en-gb) [See more](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb) - Home - Products - Pricing - Blog - Company [![OneCarePlatform\_Upscaled](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/OneCarePlatform_Upscaled.jpg?width=334&height=75&name=OneCarePlatform_Upscaled.jpg "OneCarePlatform_Upscaled")](http://Nomiahq.com) Office 3B, The Hub, Business Park, Farnborough, GU14 7JP Copyright © 2025, OneCare platform t/a Eunomia Systems Ltd