---
title: How do I Refresh/Reload on Mobile App ?
description: Learn how to refresh the OneCare mobile app to sync the latest visit information, settings, policies, and procedures from the web platform.
---

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# How do I Refresh/Reload on Mobile App ?

## Sometimes new changes are made on the web that do not not immediately reflect on the mobile app . In such situation:Sometimes, updates made to the web platform may not be reflected immediately in the mobile app. In such situations:

### For visit information:

Open the mobile app and tap the **refresh** button located in the centre-right of the screen. Once selected, wait for the buffer to complete, then return to the visit. This is also known as a “Little reload”.

![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Apr-15-2026-01-55-42-8431-PM.png?width=384&height=225&name=image-png-Apr-15-2026-01-55-42-8431-PM.png)

### For Settings and Policies and Procedures :

Go to your User Profile (the circle at the top right), then tap the “Refresh database” button and wait to get the confirmation message: *"local data has been cleared successfully"* . This will sync all settings and display any new policies. This is also known as a “Big reload”.

![](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/image-png-Apr-15-2026-02-01-07-4417-PM.png?width=346&height=398&name=image-png-Apr-15-2026-02-01-07-4417-PM.png)

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