---
title: How to Access the Family Portal (for Care Circle Members)
description: Learn how to access the OneCare Platform Family Portal as a Care Circle member. This guide covers two scenarios — logging in if you’ve already set up your account, and resetting your password if your invitation link has expired — so you can stay connected to your loved one’s care activities.
---

[Skip to content](https://knowledgebase.onecareplatform.co.uk/how-to-access-the-family-portal-for-care-circle-members#main-content)

English - United Kingdom

Show submenu for translations

[![Logo](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/Logo.png?width=350&height=73&name=Logo.png)](https://onecareplatform.co.uk/)

- Home
- Products
- Pricing
- Blog
- Company

Open main navigation

Close main navigation

- Home
- Products
- Pricing
- Blog
- Company
- English - United Kingdom
  
  Show submenu for translations
- [Contact us](mailto:support@onecareplatform.co.uk)

[Contact us](mailto:support@onecareplatform.co.uk)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [OneCare Platform](https://knowledgebase.onecareplatform.co.uk/?hsLang=en-gb)
2. [Getting started](https://knowledgebase.onecareplatform.co.uk/getting-started?hsLang=en-gb)

# How to Access the Family Portal (for Care Circle Members)

## The Family Portal allows you to stay informed about your loved one’s care — including completed visits, daily tasks, and important updates — directly through the OneCare Platform. There are two types of users depending on how you access your account:

### ***Category 1: You Received the Invitation and Already Set Up Your Account***

If you’ve already received your invite and successfully set up your password before, follow these steps to log in:

1. Go to the **OneCare Platform** login page: **[https://portal.onecareplatform.co.uk/dashboard](https://login.onecareplatform.co.uk/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%3Fclient_id%3Dwebapp%26redirect_uri%3Dhttps%253A%252F%252Fportal.onecareplatform.co.uk%252Fsignin-callback.html%26response_type%3Dcode%26scope%3Dprofile%2Bopenid%2Bwebapi%2Bid.public%26state%3D6cd908fef16c48c3bb15ea5e927a8ae9%26code_challenge%3D77RLkv9EuUHHjfKtMrBQ-hXnlGipbhrDJ0zSU4yObKI%26code_challenge_method%3DS256) (UK/EUROPE) or [https://portal.onecareplatform.com/dashboard](https://portal.onecareplatform.com/dashboard) (US)**
2. Enter the **email address** you used when you were first invited.
3. Type in your **password and**
4. **Enter the MFA Code sent** to the email address.
5. Click **Login**.

✅ You’ll be taken straight to your **Family Portal dashboard**, where you can view completed visits, tasks, and care updates.

### ***Category 2: You Received an Invitation, But the Link Has Expired***

If your invitation link has expired (links expire **after 48 hours**), you can still access your account by resetting your password.

Follow these steps:

1. Go to the **OneCare Platform** login page: **[https://portal.onecareplatform.co.uk/dashboard](https://login.onecareplatform.co.uk/Account/Login?ReturnUrl=%2Fconnect%2Fauthorize%3Fclient_id%3Dwebapp%26redirect_uri%3Dhttps%253A%252F%252Fportal.onecareplatform.co.uk%252Fsignin-callback.html%26response_type%3Dcode%26scope%3Dprofile%2Bopenid%2Bwebapi%2Bid.public%26state%3D6cd908fef16c48c3bb15ea5e927a8ae9%26code_challenge%3D77RLkv9EuUHHjfKtMrBQ-hXnlGipbhrDJ0zSU4yObKI%26code_challenge_method%3DS256) (UK/EUROPE) or [https://portal.onecareplatform.com/dashboard](https://portal.onecareplatform.com/dashboard) (US)**
2. Click **Forgot Password** below the login fields.
3. Enter the **same email address** that was used in your Care Circle invitation.
4. Check your email inbox for a **password reset link** from *OneCare Platform*.
5. Click the link and follow the instructions to **create a new password**.
6. Once your password has been reset, return to the login page and **sign in** using your email and new password.

✅ You’ll now have full access to your Family Portal, where you can stay updated on visits, notes, and care activity.

 

 

- [Getting started](https://knowledgebase.onecareplatform.co.uk/getting-started?hsLang=en-gb)
- [People](https://knowledgebase.onecareplatform.co.uk/people?hsLang=en-gb)
- [Staff](https://knowledgebase.onecareplatform.co.uk/staff?hsLang=en-gb)
- [Rota](https://knowledgebase.onecareplatform.co.uk/rota?hsLang=en-gb)
- [Houses](https://knowledgebase.onecareplatform.co.uk/houses?hsLang=en-gb)
- [Finance](https://knowledgebase.onecareplatform.co.uk/finance?hsLang=en-gb)
- [FAQs](https://knowledgebase.onecareplatform.co.uk/faqs?hsLang=en-gb)
- [Settings](https://knowledgebase.onecareplatform.co.uk/settings?hsLang=en-gb)
- [Dashboard](https://knowledgebase.onecareplatform.co.uk/dashboard?hsLang=en-gb)
- [Mobile](https://knowledgebase.onecareplatform.co.uk/mobile?hsLang=en-gb)
- [Release Notes](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb#main-content)

    - [Web Release Notes](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb#web-release-notes)
    - [Mobile App Release Notes](https://knowledgebase.onecareplatform.co.uk/release-notes?hsLang=en-gb#mobile-app-release-notes)

- Home
- Products
- Pricing
- Blog
- Company

[![OneCarePlatform\_Upscaled](https://knowledgebase.onecareplatform.co.uk/hs-fs/hubfs/OneCarePlatform_Upscaled.jpg?width=334&height=75&name=OneCarePlatform_Upscaled.jpg "OneCarePlatform_Upscaled")](http://Nomiahq.com)

Office 3B, The Hub, Business Park, Farnborough, GU14 7JP

Copyright © 2025, OneCare platform t/a Eunomia Systems Ltd