---
title: How do I check if OneCare Platform is experiencing an outage?
description: Check the live status of OneCare Platform services, view current outages or incidents, and find troubleshooting steps if you’re experiencing access issues.
---

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# How do I check if OneCare Platform is experiencing an outage?

## If you are unable to access OneCare Platform, are having trouble logging in, or believe part of the system may be unavailable, you can check our OneCare Platform Status Page.

Visit:

###### [**https://onecareplatform.instatus.com/**](https://onecareplatform.instatus.com/)

The status page provides live information about the availability of OneCare Platform services, including:

- **Care Management Portal**
- **Family Portal**
- **Login**
- **Third-Party Services**

### What should I look for?

At the top of the page, you will see the current overall system status.

If you see **“All systems operational”**, our monitored services are currently running normally.

If there is a known issue or outage, the affected service will be highlighted on the status page along with any available information about the incident.

You can also view recent notices and previous incidents to check whether a problem has recently been reported.

### What if the status page says everything is operational?

If the status page shows that all systems are operational but you are still experiencing an issue:

1. Refresh your browser or reopen the OneCare app.
2. Check your internet connection.
3. Try signing out and signing back in.
4. Try using another browser or device if available.
5. If the issue continues, contact the [**OneCare Support Team**](mailto:Support@onecareplatform.co.uk) and provide details of the problem, including any error messages or screenshots.

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